Terms and Conditions
Please note the following terms and conditions of service (“terms”) which govern the use of this website, www.lemonlitchi.com (“the website”), and which govern the use of Lemon Litchi by IV’s products and the components and materials from which they are made (“products”). By using this site and our products, you (“the purchaser” and/or “the user”, whichever applies) agree that you shall follow and be bound by these terms. Lemon Litchi by IV reserves the right to alter these terms without express notice.
Please note our Returns Policy below.
Restrictions and Copyright
The sharing of Lemon Litchi by IV’s photography is welcomed; referencing Lemon Litchi by IV & www.lemonlitchi.com is much appreciated: You may share or redistribute photographs from this site in their original unedited form only.
This website and the content contained herein and on Lemon Litchi by IV’s social media accounts and press, including but not limited to products, designs, patterns, text, logos and insignia, video, are subject to copyright and intellectual property rights held exclusively by Lemon Litchi by IV and may not be copied or reproduced under any circumstances in any manner whatsoever. Such rights are protected by South African and international copyright and intellectual property laws. © Copyright 2019 Lemon Litchi by IV. All rights reserved.
Lemon Litchi by IV asserts and reserves full ownership, copyright, and intellectual property rights on all the designs and patterns on our products. The designs and patterns of our products may not be copied, re-interpreted, reproduced in any manner whatsoever.
All designs and patterns © Copyright 2019 Lemon Litchi by IV. All rights reserved.
Right of Cancellation of Orders
Lemon Litchi by IV fully reserves the right, at its own discretion, to cancel any order or purchase made on this website. In such an event, Lemon Litchi by IV shall, refund, reimburse, or issue a voucher or coupon on that purchase, in whole or in part, as is appropriate in the circumstances.
If an order or purchase from this website is made in error in respect of price and invoicing of product or shipping/delivery, Lemon Litchi by IV reserves the right to amend or cancel that order or purchase at its own discretion. In such an event, Lemon Litchi by IV will take steps reasonable in the circumstances to rectify the error promptly.
Lemon Litchi by IV reserves the right to alter and differentiate prices without prior notice.
By using this site and by using Lemon Litchi by IV products, you agree to fully indemnify Lemon Litchi by IV against any claim or demand, as well as any losses, expenses, damages, costs, resulting from the use of this site or Lemon Litchi by IV products or from any violation of these terms.
Exclusion of Liability
By using this site and by using Lemon Litchi by IV’s products, you agree that Lemon Litchi by IV shall not be liable to you or any other person for any form of damages or costs whatsoever arising from the use of this site or from the use Lemon Litchi by IV’s products, or from the inability to use this site or Lemon Litchi by IV ‘s products. Lemon Litchi by IV makes no guarantees nor warranties for the performance or safety of its products outside of their intended purpose.
We take pride in our products and hope that you will be most satisfied with your purchase. If you are not completely satisfied, please consider the options below.
Kindly note that this policy forms part of the Lemon Litchi by IV Terms & Conditions of Service, and words defined in those terms have the same meaning in this policy unless the context indicates otherwise.
- Unwanted Products & Exchanges
Products may be exchanged or returned to us by sending the product to our address below, provided that all the following conditions are met:
- is undamaged and unused, with the original labelling still attached;
- is in its original, undamaged packaging;
- is not missing any accessories or parts;
- is not listed in Section 3 below as ineligible for return;
- is returned to Lemon Litchi by IV within 30 days of purchase (or within 7 days of purchase for products bought on sale).
Unless the purchaser wishes to return or exchange the product because it is not what was expected in respect of what could be reasonably inferred from its appearance and description on our webstore, the cost of sending the product to Lemon Litchi by IV shall be borne by the purchaser.
After 30 days (or 7 days for products bought on sale), a product may only be returned or exchanged if is defective within 6 months of receipt, and where that defect was not brought about through damage caused to the product.
In the case of defects, please see Section 5 below.
After inspection and if the product is accepted for return, we will issue a voucher to the value of the product’s purchase price, or a refund if preferred. We reserve the right to refuse a return if the product sent to us is in a damaged or unsalable condition or missing any parts.
- Incorrect Orders
If the incorrect product is delivered, or if the product received does not reasonably match the description given from its presentation and description on our website, please notify us right away, in order for us to collect the incorrect product at no charge. After inspecting the product and validating the return, we will re-deliver the correct product as soon as is possible and if the correct product is available, or issue a credit with the purchase price of the product, or a refund if preferred.
Please note that incorrect products which have been used or damage may be refused for return or exchange, and that the 5 conditions for return as set out in Section 1 above shall apply in the case of incorrect orders also.
- Products not eligible for return or exchange
The following shall not be eligible for a refund, exchange, or credit:
- Cut fabric sold by the metre (unless the product contains a material defect as described in Section 5)
- Products marked “Final Sale”;
- Damaged or used products;
- Vouchers and coupons.
- Products damaged on delivery
Should a product be damaged at the time of delivery or collection, please notify us right away by contacting us via our website’s contact page. We will arrange for the damaged product to be collected at no charge, and after we have inspected the product, we will arrange to replace the product as soon as possible, or issue a credit to the value of the purchase price if no replacement is possible, or issue a refund if preferred.
- Defective Products
A product is deemed defective if a material imperfection or flaw exists in the product’s materials and components or in its manufacture, which makes the product less acceptable than what one would be reasonably entitled to expect.
The following will not be regarded as defects and will not entitle the purchaser to a return under Section 5:
- Faults resulting from normal wear and tear;
- Damage arising from negligence, abuse by the user, or incorrect usage of the product;
- Damage arising from electrical power surges or sea air corrosion;
- Damage arising from overexposure to sunlight;
- Damage arising from failure to adequately care for the product;
- Damage arising from alterations made to the product;
- Where the specifications of the product, while accurately described on the Website, or the intended use of the product, do not suit the purchaser’s own expectations or intended use.
If a product is returned to us, for whatever reason as contemplated in the above sections, but not all products or accessories or parts of the purchase are returned, Lemon Litchi by IV reserves the right to refuse the return, or only to replace the item returned, or to estimate the value of the missing goods and issue a credit or refund in respect only of the returned item. Additionally, if a product is returned to us that does not comply with the above sections of this policy, Lemon Litchi by IV shall not bear the costs of having the product collected from or returned to the purchaser.
- Area of Operation
Lemon Litchi by IV is currently only trading in South Africa. Lemon Litchi by IV shall only deliver within the borders of South Africa.
- Delivery and Shipping
Upon successful purchase of Lemon Litchi by IV’s products, our courier will deliver the goods ordered by the customers to the address provided for delivery at the time the customer makes their order.
Delivery will be made as soon as possible after the order is placed.
Standard delivery time for all orders is 2 to 15 working days from confirmation of order.